Thank you for shopping at PSE Paper.
If you are not entirely satisfied with your purchase, we're here to help.
Returning a Faulty Item, Wrongly Shipped Item, Incorrectly Ordered Product:
If you received a damaged product, please notify us immediately for assistance. We will evaluate the return request to determine the best action. If it is determined that the item is faulty, or does not match the product description, or incorrect ordered, or wrongly shipped, we will provide a solution that may involve a replacement item or a refund.
Our products can be returned within 7 days of the original purchase of the product.The return shipping costs will be beared by the buyer. No returns will be accepted after 7 days.
Before you return a product, please make sure that:
- The product was purchased within 7 days from the date you received it
- The product is in its original packaging
- You have proof of purchase (order number, buying invoice, delivery note, bank statement)
Send the product with its original packing to:
PSE Paper Industrial Sdn Bhd
Lot 11482A, Jalan Sellathevan, Batu 4, Kampung Jawa, 41000 Klang, Selangor, Malaysia
Resending items
If customers have given us an undelivered address or contact number and causing the parcel to be rejected, or parcel is returned due to not collected by customer, we will not be responsible on resending the items to customer. Customer will have to pay the additional shipping for resending the items.
Sale items
Unfortunately, sale items cannot be refunded.
Shipping charges
Shipping charges incurred in connection with the return of a product are not refundable.
Order Cancellation
If you decide to cancel your orders after your order has been confirmed and payment has been made, we shall deduct a minimum of 5% from your payment as administrative fees in addition to the transaction fees charged by the credit card company. The balance after deduction of the administrative fees and the transaction fees will be refunded to you.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER. WE WILL NOT REFUND YOUR PAYMENT EVEN IF YOU RETURN THE PRODUCTS TO US.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: 03-5162 1308 / 03-5162 2308
- By email: sales@psepaperindustrial.com / online@psepaper.com
Note: This return and refund policy may be updated from time to time without prior notice.